Why Now?
The Problem Most Businesses Don't See Until It's Too Late.
You worked hard to acquire every customer you have. But somewhere between the sale and the second year, something breaks down — and customers quietly walk out the door without ever telling you why.
It's not always a bad product or poor service. More often it's a gap in the experience. A missed touchpoint. A message that didn't land. A moment where the customer felt like a transaction instead of a relationship.
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That gap is costing you more than you realize — in lost revenue, missed upsell opportunities, and customers who go straight to your competitor.
The good news? It's fixable. And it starts with knowing exactly where the breakdown is happening.
Enterprise Expertise. Now Working for You.
I'm Enola Bartholomew — a CX and customer retention strategist with 13 years of director-level experience at Cox Communications, one of the largest residential telecom and retail service providers in the country.
I've built retention strategies that reduced churn. Helped launch a new mobile product category across 450+ retail locations. Defended market share against aggressive competitors. And developed customer engagement programs that generated millions in incremental revenue.
I founded Consumer First Business Solutions to bring that same level of strategic thinking directly to retail and service businesses — without the enterprise price tag.
Most of my clients don't need a full-time CMO. They need a seasoned operator who has solved their exact problem before — and knows how to solve it again, faster.
That's what I do.
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MBA, Louisiana State University of Shreveport · Founder, Consumer First Business Solutions · 13 Years Cox Communications
How I Help
What We Do Together.
Every engagement starts with a conversation. From there, the work is always tailored — but here's what most clients need:
Cx & retention Strategy
We audit your current customer experience, identify where the breakdown is happening, and build a clear strategy to reduce churn and strengthen loyalty at every touchpoint.
Go-to-Market & Launch Support
Entering a new market, launching a new product, or expanding into a new channel? We build the customer experience infrastructure that makes your launch land — and stick.
Upsell & Revenue Growth Programs
We redesign how you communicate with existing customers to drive product adoption, increase average revenue per account, and turn one-time buyers into long-term relationships.
Competitive Defense & Win-Back Strategy
When a competitor comes after your customers, we build the proactive retention strategy that gets ahead of defection before it happens.
Not sure which one you need? That's what the first conversation is for.
Let's Talk About Your Customers.
If you're losing customers you should be keeping — or you know your retention strategy needs work but aren't sure where to start — this conversation is for you.
In a free 30-minute consultation, we'll talk through where your biggest gaps are and what a strategy to fix them could look like. No pressure. No pitch. Just clarity.